Mumbai Dabawalla and Indian Railways on Notice !!
Yes, while Ivy’s league schools are making attempts to understand how there can be only one mistake out of 16 million deliveries of lunch boxes some of the schools do not know about this concept. While the dabbawalla(delivery guy) education is eighth grade, and many are illiterate, the dabbawallas have been given a Six Sigma performance rating of 99.999999 by consultants and a quality management system standard ISO 9001:2000 certificate.
Quotes from a chief of Dabbawalla’s
“Only the educated people have all sorts of questions about this and that. For a dabbawala, all he cares about is doing his job right and keeping the customer happy.”
“People recognize us by our Gandhi topi [hat] and our white kurta pyjama, which is our biggest brand,”
“We don’t use technology, we rely on manpower,”
“Big multinationals come to learn from us,”
Dabbawalla on Wiki
Indian Railways - Case Study of Corporate Turnaround and Recovery
State owned Railway industry, world’s largest employer, has seen profitability after long time.Couple of years ago, it was on the verge of bankruptcy. But thanks to Mr.Laloo prasad yadav, Railway minister for his turnaround strategies and to booming economy. Mr.Yadav was invited to Indian Institute of Management,Ahmedabad and other US premier league schools to share his understanding and strategies in making the railways into a healthy industry from deep perils. Recently, MBA grads from UT Austin visited him and indeed the charming minister did offer opportunities in Indian Railways with lucrative salaries.
As if the amount of attention which Mr.Yadav was not sufficient, successor of Jack welch and GE chairman Mr.Immelt said
"This is music to my ears that Rail Bhawan is now talking about unit costs, volume increment and competition. We did the same thing in 1980s to save the US Railways,"
