The Telephone Rage Curve
For sure,most of us have been through the arduos route to contact customer care over the phone.Ofcourse,in UK it is known that one has to wait over the phone for about 30-45 minutes to get in touch with a person to order any new services to house.
So,If you would like to know what drives people nuts about automated telephone systems,which are constant source of prick to customers check this out…!
Source: Customer Care management & consulting,June 2006
